Return policy for shipments:

Fees for returning the shipment are estimated according to the internal shipping fees that are determined after the return.

Parcel return policy:

Parcels can be returned provided they are not prepared. A cancellation request must be submitted by contacting us via digital channels. Please note that cancellation fees will be communicated to you.

Return policy for purchasing from China:

When purchasing through the Buy from China service (Personal Shopper) and shipping the products through the supplier to your warehouse, the allowed return period is only 3 days, provided that the supplier agrees to the return. Otherwise, the products will not be returned.

Returns policy:

1. Submitting the request: The customer must submit a return request through customer service, explaining the reason for the return and the required amount 

2.  The application will be financially approved after being studied by the Financial Affairs Department 

3. The application review process takes between 7-14 days, and the customer will be informed of the details.