ARAMEX
1- It is based on the highest weight between the volumetric and actual weight of the products.
2- Do not accept any goods longer than 1.2 metres.
3- It is not accepted to ship batteries, regular electrical appliances, liquids, international brands, or brands registered in the recipient’s country. For more details, please see the prohibited goods page here.

4- In the event of loss or damage, the customer will be compensated for the value of the product, provided that it does not exceed 100 US dollars.
5- All goods sent to Saudi Arabia and the UAE are subject to VAT and other countries to 15% VAT.
6- If the shipment is stopped at customs, the customer must clear the goods and submit the required documents to customs. If the shipment is returned, the customer must bear the full return and clearance fees.

7- The customer pays additional fees in the case of remote addresses and remote areas or modifying the address.
8- There are additional fees (customs fees) for some products that are charged to the customer by DHL.

DHL company

1- The higher weight is based between the volumetric and actual weight.
2- Do not accept any goods whose length is more than 1.2 meters. In addition, the weight of one package must not exceed 69 kg.
3- It is not accepted to ship batteries, regular electrical appliances, liquids, international brands, or brands registered in the recipient’s country. For more details, please see the prohibited products page here.

4- In the event of loss or damage, the customer will be compensated twice of the shipping value.
5- All goods sent to Saudi Arabia and the UAE are subject to VAT and other countries to 15% VAT.
6- If the shipment is stopped at customs, the customer must clear the goods and submit the required documents to customs. If the shipment is returned, the customer must bear the full return and clearance fees.
7- The customer pays additional fees in case of remote addresses and remote areas.

8- There are additional fees (customs fees) for some products that are charged to the customer by DHL.

FEDEX company

1- The higher weight is based between the volumetric and actual weight.
2- We do not accept any goods whose length is 3.2 meters, in addition to the weight of one package not exceeding 67 kg.
3- It is not accepted to ship batteries, regular electrical appliances, liquids, international brands, or brands registered in the recipient’s country. For more details, please see the prohibited goods page here.

4- In the event of loss or damage, the customer will be compensated for the value of the product, provided that it does not exceed 100 US dollars.
5- All goods sent to Saudi Arabia and the UAE are subject to VAT and other countries to 15% VAT.
6- If the shipment is stopped at customs, the customer must clear the goods and submit the required documents to customs. If the shipment is returned, the customer must bear the full return and clearance fees.

7-The customer pays additional fees in the case of remote addresses and remote areas or modifying the address.
8-There are additional fees (customs fees) for some products that are charged to the customer by the company.

General notes for express shipping company:

- Customs clearance costs vary depending on the product.
- Customs clearance costs vary depending on the country of destination.
- The cost of customs clearance cannot be determined.
- Only the country's local customs determines the cost of customs clearance
SindbadXpress companies do not bear any fines for delaying shipment for legal reasons, customs procedures, and the like.

- SindbadXpress shipping companies do not bear responsibility in the event of any emergency decisions or legal procedures issued by customs or other shipping companies, but rather make the necessary effort to resolve them.
- In the event that the recipient violates the law of the country in which he resides, the customer bears full responsibility.
- If you purchase items that contain liquids, batteries, etc., please consult technical support on live chat.
- SindbadXpress companies do not bear any fines for delayed shipping or clearance for legal reasons, customs procedures, lack of information by the customer, and the like.

- If the shipment is stopped at customs, the customer must clear the goods and submit the required documents to customs. If the shipment is returned, the customer must bear the full return and clearance fees.
- If the total shipping price for the above companies exceeds $100, we will be provided with the ID card number only, and when the amount exceeds $100, we will be provided with the ID number in addition to a copy of the commercial registry.