Technical support tickets

You may have encountered a problem while providing a service or receiving an order. Or you found problems with your account and had questions that you wanted to report to technical support. In principle, what we would like to assure you is that we do everything in our power to solve any problem that reaches us to the technical support center as quickly as possible. Sometimes the delay in responding may be due to many reasons, including the wrong practices of some users while opening tickets.

Some simple rules may help us respond to you quickly and take the necessary measures as soon as possible. By following these rules, you will get a good technical support service, and not only that, we will be able to deal with many other user problems quickly as well. An individual’s commitment to simple rules means improved service for everyone.